Maybe a new insurance card came in the mail. Maybe your employer switched carriers, or you picked a different Medicare plan during Open Enrollment. Either way, your coverage changes on January 1, and you probably have a lot going on before then.
If you use home medical equipment or receive regular supplies, add one more task to your list: Tell Rotech about your new insurance plan before January.
Sending your new information early gives our team more time to update your account and contact you if anything else is needed before your next supply order, delivery, or service visit.
Related Resource
Still comparing plans? Start with How to Update Your Insurance for Home Medical Equipment During Open Enrollment.
Quick Answer
What Should You Do If Your Insurance Changes in January?
Gather your new insurance plan details and effective date, then send them to Rotech before your next supply order or service need. Ask your insurer whether Rotech and your prescribed equipment are covered under the new plan. If your new plan asks for updated paperwork, contact your healthcare provider.
In This Article
- How Can a New Plan Affect Your Equipment and Supplies?
- Your January Insurance Checklist
- When Should You Update Rotech?
- How Do You Check Whether Rotech Is in Network?
- Will You Need a New Prescription or Paperwork?
- What If Your New Card Hasn’t Arrived?
- What If You Have More Than One Plan?
- Who Should You Call With Questions?
- How Rotech Helps With Insurance Changes
- Frequently Asked Questions
How Can a New Insurance Plan Affect Your Equipment and Supplies?
Every insurance plan works a little differently. A new plan, or even a different plan from the same insurer, may have its own rules for:
- Networks: Your plan may have a specific list of in-network home medical equipment suppliers.
- Covered equipment and supplies: Coverage may differ by item or service.
- Documentation: A plan may request certain medical records, prescriptions, or prior authorization before covering an item.
- Supply schedules: Coverage for replacement items, such as CPAP masks, cushions, filters, or tubing, may vary.
- Your costs: Deductibles, copays, and coinsurance may change with the new plan.
A coverage change doesn’t necessarily mean your setup will need to change. However, your insurer may have different network, coverage, or documentation requirements.
If you use oxygen, CPAP or BiLevel therapy, a ventilator, a nebulizer, airway-clearance equipment, wound-care products, diabetes supplies, or other Rotech products and services, update your account and ask your insurer how the new plan covers your specific equipment or supplies.
Your January Insurance Checklist
Have these details ready:
- ☐ New insurance company and plan name
- ☐ Member ID number
- ☐ Group number, if your card has one
- ☐ Date your new coverage starts
- ☐ Policyholder’s name and date of birth, if it’s not you
- ☐ Photos of the front and back of your new card. The patient portal lets you upload them.
- ☐ Details for any second plan you’ll have in January
- ☐ Any phone number, address, or email changes
You can use the Rotech patient portal to update your information and upload images of your insurance cards.
When Should You Update Rotech?
Update Rotech as soon as your new plan information is available. You don’t need to wait until when your new plan is active.
Sharing the information before your next order, delivery, or service visit gives our team more time to update your account and let you know if additional information is needed. Early notice won’t head off every possible delay, but it can help you avoid last-minute surprises.
You can update Rotech in whichever way works best for you:
- Online: Use the patient portal to update your information and upload pictures of your insurance cards.
- Phone: Call the Insurance Change Team at 800-252-0671, Monday through Friday, 8 a.m. to 4 p.m. ET.
- Email: Use the email option on Rotech’s insurance changes page.
- Local office: Contact your local Rotech location.
- Mail: Write your new details on the back of your statement or payment coupon and mail it to Rotech.
How Do You Check Whether Rotech Is In Network?
Start with your insurer. Call the member-services number on your new card and ask whether your servicing Rotech location is in network for your specific plan.
Networks can vary by plan and location, so have your ZIP code and Rotech location information available when you call.
Then confirm the information with your local Rotech team. Rotech participates with most insurance companies and the majority of large nationwide plans, but accepted coverage should be confirmed for your specific plan and location.
You can find your closest office using Rotech’s location finder.
Will You Need a New Prescription or Paperwork?
You may, but requirements vary by plan, equipment, and supply.
Here’s who usually handles what:
Your insurer: Sets coverage, network, authorization, benefit, and documentation requirements.
Your healthcare provider: Writes prescriptions and provides medical records or other clinical documentation.
Rotech: Updates the insurance information on your account and lets you know when additional information has been requested for an equipment or supply order.
Rotech doesn’t make the final coverage decision. Contact your insurer for questions about benefits, network participation, deductibles, copays, coinsurance, or authorization requirements.
What If Your New Insurance Card Hasn’t Arrived?
You can still let Rotech know that an insurance change is coming.
Check your insurer’s member portal, app, or enrollment materials to see whether your new plan name, member ID, and coverage start date are available. If those details aren’t available yet, contact the insurer for help.
Once the new card arrives or becomes available digitally, submit images of the front and back through the My Rotech Portal or another option listed on the insurance changes page.
What If You Have More Than One Insurance Plan?
If you’ll have two plans in January, tell Rotech about both. Common examples are Medicare plus a retiree plan, Medicare plus Medicaid, or coverage through your job and your spouse’s job.
When you have more than one plan, rules decide which one pays first. This is called coordination of benefits. Medicare’s Who pays first? tool explains common situations. Your insurer can confirm how it works for your plans.
Who Should You Call With Questions?
Contact your insurer or plan administrator for coverage questions, network status, deductibles and copays, and replacement or digital ID cards.
Contact your healthcare provider for prescriptions, medical records, and other documentation your plan asks for.
Contact Rotech for updating your insurance on file, orders and deliveries, supplies, and equipment service.
How Rotech Helps With Insurance Changes
Insurance changes can create a lot of small questions, especially when equipment or recurring supplies are part of your routine.
Our role is to help with the Rotech side of the process. Once you send us your new information, we can update your account and let you know if anything else is needed for an equipment order, supply request, delivery, or service visit.
You can also use the My Rotech Portal to update personal information, view documents you’ve signed, and get reorder reminders.
If you’d rather speak with someone, contact your local Rotech location. Our team can help you update your information and direct plan-specific coverage questions to the appropriate insurer.
Frequently Asked Questions About Insurance Changes and Home Medical Equipment
When should I tell Rotech my insurance is changing?
Tell Rotech as soon as your new plan details are available. You don’t need to wait until the plan begins. Early notice gives the team more time to update your account before your next equipment, supply, or service need.
What insurance information should I send?
Send the new insurer and plan name, member ID, group number if applicable, coverage start date, policyholder information, and details for any additional plan. Rotech’s patient portal also allows you to upload images of the front and back of your insurance card.
Does Rotech accept my new insurance plan?
Rotech participates with most insurance companies and the majority of large nationwide plans, but acceptance depends on the specific plan and location. Ask your insurer and confirm with your local Rotech office.
Will my CPAP supplies still be covered?
Coverage depends on your new plan. Plans may have different network, documentation, authorization, and replacement requirements. Ask your insurer about your benefits, and update Rotech before your next supply order.
Can a new plan affect my home oxygen equipment?
It may. A new plan can have different network, coverage, cost, or documentation requirements. Submit your new insurance information to Rotech and ask your insurer how the plan covers your prescribed oxygen equipment.
Will I need a new prescription?
You might. Some plans ask for new or updated documentation, and requirements vary by plan and item. If your plan needs something, your healthcare provider supplies it, and Rotech can help coordinate the request.
What if my new insurance card hasn’t arrived?
You can still let Rotech know a change is coming. Check your insurer’s member portal or app for a digital ID card, or look at your enrollment materials for your member ID and start date. Send card photos once the card arrives.
What if I have Medicare and another insurance plan?
Tell Rotech about both plans. Coordination-of-benefits rules determine which plan pays first. Contact Medicare and your other insurer for guidance about your specific coverage.
Who decides whether my equipment or supplies are covered?
Your insurance plan decides what’s covered, based on its own rules. Rotech can update your information, check your plan details, and let you know if anything else is needed. Your insurer can answer questions about your specific benefits.
Could changing insurance delay my next order?
It’s possible, especially if your new information isn’t on file or your plan needs new paperwork. If you update your new insurance plan for home medical equipment early, Rotech has more time to sort out questions before your order is due.
Get Ready for January Now
A new insurance plan for home medical equipment starts with one simple step: tell Rotech. Gather your new card details, update your insurance information, and check with your insurer about your network. If you have questions about your account or next order, your local Rotech team can help.
This article provides general information. Insurance coverage, networks, costs, and documentation requirements vary by plan. Contact your insurer for details about your benefits.
