Contact Us

Contact Us

Contact Us

Need support after hours? Call your location, where support is available 24 hours a day. Listen to the recorded message, then stay on the line to be connected to our After Hours team. Find your location here.

Existing patients with a statement can call our Patient Account Department at 877-389-1532 from 8 a.m. – 7 p.m. EST M-F.

Billing is also available to answer questions via online chat.

We can answer questions and accept personal or business checks and credit cards over the phone.


If you have a question about your CPAP supplies, please contact Sleep Central at 800-288-1853 from 9 a.m. – 6 p.m. EST, M-F

Sleep Central associates are available via online chat from 9 a.m. – 6 p.m. EST, M-F

You can also email our friendly associates at, or use the contact form below. We do our best to respond within two business days.

If you need to return an item, please complete our CPAP Supply Return Authorization Request.

If you have any questions or concerns about our accreditation process through The Joint Commission, patient care or the safety in our organization you are encouraged to contact our corporate office at 407-822-4600.

While we strive to always ‘get it right the first time,’ we recognize that occasionally we fall short. When we don’t meet your expectations, we don’t meet our goal of providing outstanding customer service. If you have a problem, a complaint, or we have not met your expectations, please email or contact us at 866-882-4675 and include identifying patient information to expedite assistance with your concerns. We will address your concerns promptly and professionally.

If you would like to schedule an equipment return or pickup, please fill out our Equipment Return Request.

To return CPAP supplies to Sleep Central, please complete a CPAP Supply Return Authorization Request.

Patient Portal is a frequently used term in healthcare. Many practitioners, payment processors, and equipment manufacturers maintain secure websites where you can access personal health information related to that specific provider.
Rotech’s My Patient Portal site is where you can review Rotech electronic documentation signed on a tablet.  You can also update your demographic and insurance information, and view your ticket history with shipping tracking numbers.  
If you are attempting to log onto your CPAP machine’s manufacturer portal (ResMed, Respironics, ResVent, etc.) please review the instructions given to you when you received your device or contact your Rotech location for assistance.
For assistance with Rotech’s My Patient Portal, including registration issues, please email

VISIT Rotech’s My Patient PORTAL >>

Contact Us

Still have questions? We’re happy to help. 

If you need to place an order for supplies or equipment, please do not use this form. Instead, contact your nearest Rotech location

EMAIL PRIVACY WARNING: Communications via email over the internet in general, and via unencrypted email in particular, are not secure and there is a possibility that information included in an email can be misdirected or intercepted and read by other parties besides the person to whom it is addressed. You should not use email for emergencies or other time-sensitive matters. By submitting information through our contact form, you are consenting to receive communication from Rotech Healthcare Inc. (or any of its subsidiaries) via unencrypted email.