Website Privacy Policy

Website Privacy Policy

Your privacy is important to us. This Website Privacy Policy applies to the Rotech Website and governs data collection and usage. By using the Rotech Website, you consent to the data practices described in this Website Privacy Policy statement. Your use of the Website is subject to our Terms of Use. For information about how we collect, use and share your health and medical information, please refer to our Notice of Privacy Practices. Capitalized terms shall have the same meaning here as they have in the Terms of Use.

Collection of your Personal Information
You can provide information to us on our Site through various means, including

  • When you register at the Site and/or create an online account
  • Contact us pages and forms
  • Request for information forms

Rotech collects personally identifiable information, such as e-mail address, name, home or work address or telephone number. If you use our Website, you will also be asked to provide your credit card or bank account information solely for purposes of processing payments through the Payment section of our Website. This information is not stored by Rotech, but rather is used by our third-party vendor that provide payment processing services.

We also collect anonymous demographic information, such as ZIP code, age, gender, preferences, which are not unique to a specific person.

Certain information about user computer hardware and software is collected automatically through your browser. This information may include: IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the Website and the services the Website provides, to maintain quality of the service, and to provide general statistics regarding use of the Website.

No Information from Children under Age 13
If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we might have any information from a child under the age of 13, please email us at or call us at 877-389-1532.

Third-Party Websites
Rotech encourages you to review the privacy statements of any Websites you choose to link to from the Rotech Website so that you can understand how those Websites collect, use and share information. Rotech is not responsible for the privacy statements or other content on Websites outside of the Rotech Website.

Use of your Personal Information
Rotech treats all your personal information as confidential. Rotech does not sell or rent personal Information.

Rotech collects and uses personal information to operate the Rotech Website and deliver the electronic bill presentment and payment services requested. Rotech may, from time to time, use information collected to provide you with information about medical treatments, products or services, or about billing and payment for such products or services, that we think may be of interest to you. In those cases, your protected health information as well as any additional unique personally identifiable information (your e-mail address for example) is not transferred to any third party. In addition, Rotech may share data with its third party service providers to help us perform statistical analysis, host our Website, send clients and/or customers email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using client and/or customer personal information except to provide these services.

Legal Proceedings
We will share personal information with third party companies, organizations or individuals outside of Rotech if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of Rotech, our users, customers or the public as required or permitted by law.

Transfer in the Event of Sale or Change of Control.
If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Website to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

Use of Cookies
The Website uses “cookies” to help personalize the user’s online experience. A cookie is a text file that is placed on a user’s hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned, and can only be read by a web server in the domain that issued the cookie.

One of the primary purposes of cookies is to provide a convenience feature to save the user time. The purpose of a cookie is to tell the web server that the user has returned to a specific page. For example, if a user has enrolled in the Website, a cookie helps Rotech to recall the user’s specific information on subsequent visits. This simplifies the process of recording the user’s account and billing information. When the user returns to the Website, the information previously provided can be retrieved, so the user can easily use the features that the user customized.

Users have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but the user can usually modify his/her browser setting to decline cookies if preferred. If the user chooses to decline cookies, the user may not be able to fully experience the interactive features of the Website.

Security of your Personal Information
Rotech uses industry standard safeguards to protect your personal information from unauthorized access, use or disclosure. Rotech safeguards the personally identifiable information provided on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Additionally, we maintain physical, electronic, and procedural safeguards to help prevent unauthorized access to personal information. We update and test our technology periodically to improve these protections and to ensure the integrity of personal information.

Changes to this Privacy Policy
Rotech may change the terms and conditions of this Privacy Policy as well as the terms and conditions of the Agreement at any time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

Contacting Us
Your privacy and the protection of your personal information are important to Rotech and to the service provider that hosts the Website If you have any questions about this Website Privacy Policy, please contact us in one of the following ways:

For Rotech

Rotech Healthcare Inc.
3600 Vineland Road
Suite 114
Orlando FL 32811-6460
– Or –

For the Rotech Payment Portal

Rotech Healthcare, c/o Best Practices
Customer Service Privacy & Security
P.O. Box 3335 Parker, CO 43216