Philips Respironics is managing the recall and replacement process, handling all recall notices and CPAP/BiPAP replacements directly. All devices will be replaced through the Philips Respironics Recall process.
Philips Respironics has received FDA approval for replacement of the sound abatement foam to “rework” or repair on DreamStation 1 devices and has started sending out replacements to patients. The repair must be performed by a licensed re-manufacturer, therefore suppliers such as Rotech will not be able to perform the repair.
As they become available, Philips Respironics will ship you a reworked/repaired DreamStation 1 device to your home as a replacement. When the replacement is received, you will pack up the recalled device and Philips will pay for it to be shipped back to their warehouse.
Please note: when you receive your replacement device from Philips Respironics, you will need to plug it in, turn it on, and let it sit for at least 5 minutes to allow for an auto-update of the prescribed settings. You may also visit our Sleep Apnea Resources page for links to instructional videos.
The FDA approval for sound abatement foam does not apply to any other devices affected by the recall, such as Trilogy ventilators. Philips Respironics continues to work with the FDA regarding repair and replacement of the other recalled devices.
Philips Respironics is not sending any DME companies, including Rotech Healthcare, new or replacement CPAP/BiPAP devices. One hundred percent (100%) of Philips’ current CPAP manufacturing capacity is dedicated to replacing registered recalled devices. This recall affects approximately 4 million devices; as a result there is a worldwide shortage of CPAP/BiPAP devices.
Rotech Healthcare does not have devices in stock at our locations to replace your machine. Please note, both the FDA and Medicare are aware of this.