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Joint Venture Partnership

Avenue Mori Medical Equipment & Rotech Healthcare

For the past twenty (20) years, Rotech has been contracted to provide Home Oxygen and Durable/Home Medical Equipment (DME/HME) services to the Department of Veterans Affairs (VA). Rotech’s longstanding relationship with the VA affords Rotech the opportunity to partner with Avenue Mori Medical Equipment, Inc. (AMME), a Joint Commission Accredited and Service Disabled Veteran Owned Small Business (SDVOSB) company, under a Small Business Administration (SBA) approved, Mentor Protégé/Joint Venture partnership, to service VA contracts.

AMME, was founded by Mr. Myo Tun and Mr. Gordon Mori. Myo, attended the University of California at Riverside, where he received his BA in Business Economics and Political Science. After graduating from college, Myo was commissioned as a Second Lieutenant in the United States Marine Corps and served on Active Duty for 12 years.  He currently holds the rank of Lieutenant Colonel in the United States Marine Corps Reserves. After leaving the Marine Corps, he worked in the medical equipment and pharmaceutical industry and was a Director level employee holding numerous high level leadership/management positions.  The leadership, operational, and logistical skills he learned in the Marine Corps and the healthcare industry have been instrumental in allowing him to start his own companies in the healthcare industry (Avenue Medical Equipment, Avenue Home Care and AMME).  Gordon, attended Brigham Young University where he received his BA in Economics and Japanese. He went on to further earn an MBA from Columbia University. His professional career started on Wall Street but his career led him to the financial capitals of the world (Tokyo, Singapore, Hong Kong and London).  After a very successful career in the financial industry and living internationally for over 20 years, Gordon decided to return home to the United States.  After returning home and settling in Carlsbad, California Gordon, started Mori Medical Equipment (MME) with his son, Andrew Mori.  MME, has been in business over six years.  MME, has been successful due to Gordon’s experience in dealing with and solving complex issues.

With both Gordon and Myo having established a footprint in the healthcare industry with their own companies, it became clear to both, that they and their companies were a perfect fit to work together on a larger scale and servicing a higher calling. The higher calling for Gordon and Myo was to provide the best services and best equipment to those who have served our country honourably.  This lead to the formation of Avenue Mori Medical Equipment, Inc. (AMME).  Both Gordon and Myo are involved in every aspect of the daily operations of AMME and the AMME/Rotech Joint Venture.  Their passion is to honourably care for those who honourably served our country.

AMME and Rotech through the Joint Venture are committed to servicing our nation’s veterans with quality care services and quality equipment to enrich their quality of life.  The AMME and Rotech established the following companies to provide Home Oxygen and Durable/Home Medical Equipment services to our veterans:

Joint Venture Companies:

  • Veterans Choice Medical Equipment, LLC
  • Veterans Care Medical Equipment, LLC
  • Veterans Advantage Medical Equipment, LLC

Mission Statement:  AMME and Rotech – Joint Venture Companies:

To honourably care for those who served honourably in an ethical, compassionate, respectful, timely, effective and efficient manner to achieve the best clinical outcomes and patient satisfaction.

  • To our patients, our mission is to make their lives better.
  • To our referral sources, our mission is to make their lives easier.
  • To our employees, our mission is making the difference.

Vision Statement:

We strive for excellence in providing goods and services to patients with the goal of being the industry's gold standard for patient care, ethical business practices and business efficiency.

Contact Information:

Joint Commission

Avenue Mori Medical Equipment, Inc.
1930 Watson Way
Suite Q
Vista, CA 92081
(760) 856-5330

Rotech Healthcare Inc.
3600 Vineland Road
Suite 114
Orlando, FL 32811

To view the Avenue Mori Medical & Rotech Healthcare Veterans Patient Information Booklet, click here.

Patient Information Booklet

The Patient Information Booklet contains important information about our partnership with you regarding your home medical equipment needs.  It is an important reference tool to answer many of your questions about many things, including: our company, our services, financial, billing and payment policies, your rights and responsibilities, emergency preparedness, complaint resolution, programs and policies, privacy of information and the terms of agreement. 

Download Patient Information Booklet

Home Medical Equipment Booklet

The Home Medical Equipment Booklet contains important information about the home medical equipment you receive.  You should thoroughly read the applicable instructions for  any product being delivered or shipped to you.  The information includes an overview, operating instructions, safety and cleaning instructions.  You should contact your hometown location with any additional questions about the proper use of your equipment.

Download Home Medical Equipment Booklet

Order your PAP supplies online!

We have updated our site and during this transition our online order form is unavailable. Please check back soon as we are working hard to get it back online as soon as possible, within the next 48Hrs. In the meantime please call us 1-800-288-1853 for your immediate needs

Sleep Central, a Rotech company, provides a full line of supplies for patients being treated with CPAP, BIPAP, and NIPPV equipment. Call 1-800-288-1853 for your replacement supplies:

     • Masks                   • Nasal Pillows
     • Tubing                   • Head Gear
     • Filters

Rotech companies provide patients with a full line of medical and respiratory supplies necessary to use the equipment ordered by your physician.

Until our website is back up in 48 hours, please contact us 1-800-288-1853 for assistance in obtaining the supplies
you need for a more comfortable and enjoyable life.

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Your privacy is important to us. This Website Privacy Policy applies to the Rotech Website and governs data collection and usage. By using the Rotech Website, you consent to the data practices described in this Website Privacy Policy statement. Your use of the Website is subject to our Terms of Use. For information about how we collect, use and share your health and medical information, please refer to our Notice of Privacy Practices. Capitalized terms shall have the same meaning here as they have in the Terms of Us.

Collection of your Personal Information

You can provide information to us on our Site through various means, including

  • When you register at the Site and/or create an online account
  • Contact us pages and forms
  • Request for information forms

Rotech collects personally identifiable information, such as e-mail address, name, home or work address or telephone number. If you use our Website, you will also be asked to provide your credit card or bank account information solely for purposes of processing payments through the Payment section of our Website. This information is not stored by Rotech, but rather is used by our third party vendor that provide payment processing services.

We also collect anonymous demographic information, such as ZIP code, age, gender, preferences, which are not unique to a specific person.

Certain information about user computer hardware and software is collected automatically through your browser. This information may include: IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the Website and the services the Website provides, to maintain quality of the service, and to provide general statistics regarding use of the Website.

No Information from Children under Age 13

If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we might have any information from a child under the age of 13, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 877-389-1532.

Third Party Websites

Rotech encourages you to review the privacy statements of any Websites you choose to link to from the Rotech Website so that you can understand how those Websites collect, use and share information. Rotech is not responsible for the privacy statements or other content on Websites outside of the Rotech Website.

Use of your Personal Information

Rotech treats all your personal information as confidential. Rotech does not sell or rent personal Information.

Rotech collects and uses personal information to operate the Rotech Website and deliver the electronic bill presentment and payment services requested. Rotech may, from time to time, use information collected to provide you with information about medical treatments, products or services, or about billing and payment for such products or services, that we think may be of interest to you. In those cases, your protected health information as well as any additional unique personally identifiable information (your e-mail address for example) is not transferred to any third party. In addition, Rotech may share data with its third party service providers to help us perform statistical analysis, host our Website, send clients and/or customers email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using client and/or customer personal information except to provide these services.

Legal Proceedings

We will share personal information with third party companies, organizations or individuals outside of Rotech if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of Rotech, our users, customers or the public as required or permitted by law.

Transfer in the Event of Sale or Change of Control.

If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Website to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

Use of Cookies

The Website uses "cookies" to help personalize the user's online experience. A cookie is a text file that is placed on user's hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned, and can only be read by a web server in the domain that issued the cookie.

One of the primary purposes of cookies is to provide a convenience feature to save the user time. The purpose of a cookie is to tell the web server that the user has returned to a specific page. For example, if a user has enrolled in the Website, a cookie helps Rotech to recall user's specific information on subsequent visits. This simplifies the process of recording the user's account and billing information. When the user returns to the Website, the information previously provided can be retrieved, so the user can easily use the features that the user customized.

Users have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but the user can usually modify his/her browser setting to decline cookies if preferred. If the user chooses to decline cookies, the user may not be able to fully experience the interactive features of the Website.

Security of your Personal Information

Rotech uses industry standard safeguards to protect your personal information from unauthorized access, use or disclosure. Rotech safeguards the personally identifiable information provided on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Additionally, we maintain physical, electronic, and procedural safeguards to help prevent unauthorized access to personal information. We update and test our technology periodically to improve these protections and to ensure the integrity of personal information.

Changes to this Privacy Policy

Rotech may change the terms and conditions of this Privacy Policy as well as the terms and conditions of the Agreement at any time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

Contacting Us

Your privacy and the protection of your personal information are important to Rotech and to the service provider that hosts the Website If you have any questions about this Website Privacy Policy, please contact us in one of the following ways:

For Rotech

Rotech Healthcare Inc.
3600 Vineland Road
Suite 114
Orlando FL 32811-6460 
This email address is being protected from spambots. You need JavaScript enabled to view it.
- Or -
This email address is being protected from spambots. You need JavaScript enabled to view it.

For the Rotech Payment Portal

Rotech Healthcare, c/o Best Practices
Customer Service Privacy & Security
P.O. Box 3335 Parker, CO 43216

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.



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